Help with your parking

We reply within two business days. For urgent situations, follow the steps below.

Fill in the formEmail us directly

Support available in English and Czech.

Active booking and something is going wrong right now?

Open the ParkBlue app → booking detail → the “Something is wrong” button. The team is notified immediately and we'll help with emergency parking. This web form isn't meant for urgent situations — we reply within up to two business days.

Open the app

You may be able to fix it yourself in 30 seconds

I forgot my password

Reset it via “Forgot password” on the log-in screen. The email arrives within a minute.

Open password reset →

My refund hasn't arrived

Refunds land on your account within 5–10 business days of cancellation, or up to 15 days for foreign cards. You can see the status in the cancelled booking's detail.

Check status →

The gate won't open or isn't working

Call the host directly from the app (the “Call owner” button in the booking detail). If you can't reach them within 10 minutes, write to us using the form below.

Contact the host →

I want to change my account email or phone

In the app go to Profile → Settings → Details. You confirm both email and phone changes with a verification code.

Open settings →

My payout hasn't arrived (hosts)

Payouts go out on Tuesdays for the previous week. If it's Wednesday and your spot is verified, give it two more business days. You'll find the status in your Stripe dashboard.

Open payouts →

I want to delete my account

Delete your account in Profile → Settings → Delete account. Deletion is permanent. If you have active or recently completed bookings, wait until they're settled.

Open settings →

Common problems and how to solve them

The garage gate is broken or the code doesn't work

Step 1: Call the host from the booking detail. Most gate problems are solved by the host opening it remotely or coming over. Step 2: If you can't reach them within 10 minutes, write to us using the form with the “On-site problem” category. We'll help with alternative parking nearby — we cover the cost. Step 3: Send a photo of the gate and your car's licence plate — it speeds up the resolution.

I disagree with the overstay fine

In the app open Profile → My disputes → “Open a new dispute” and choose the “Overstay fine” category. Describe the situation and attach timestamps (when you left, GPS, photos). We review every dispute individually.

The host cancelled my booking and I'm on my way

A full refund is automatic — the money arrives within 5–10 business days. If you're already on your way or starting in a few hours, open the app and in the cancelled booking's detail tap “Find a similar spot nearby”. We'll help with an alternative. If time is short, write to us with the message marked “Urgent”.

I was charged for damage I didn't cause

Open a dispute in the app with the “Damage charge” category. Attach photos of the car from the end of the booking if you have them. We'll request the host's evidence. We decide within 5 business days; if you disagree, the decision can be escalated.

The app won't let me book — it says “payment outage”

This means you have an unpaid balance from a previous booking. Open Profile → My bookings → the “Pay” tab. Once it's paid you can book again.

Identity verification (Stripe Identity) for a monthly booking isn't working

The most common cause is poor lighting or a blurry document. Try natural light and hold the document still. If it repeatedly fails, write to us — we handle it manually.

I can't sign in with Google or Apple

Try the other method (Apple instead of Google or vice versa). If nothing works, use “Forgot password” — the reset works even for SSO accounts.

I want an annual statement for my tax return

Hosts can download it from the Stripe Connect Express dashboard (Profile → Payouts → Statement). Drivers: in the app via Profile → My bookings → “Download annual summary”.

I changed banks — where do you send the payout?

Update your bank account in the Stripe Connect Express dashboard (Profile → Payouts → Bank details). The change takes 1–2 business days for Stripe to verify the account. Payouts are paused in the meantime.

I can't find the answer to my question

Fill in the form below — describe the situation and choose “Other” as the category. We'll reply within two business days.

Write to support

Fill in the form as specifically as you can — the more context, the faster we can reply.

You are *
Topic *
Booking number(optional)

You'll find it in the booking detail in the app, e.g. PB-A4F2K9.

Urgency
Description *

0 / 2000

Attachments(optional)

Attachments are coming soon. If you need to attach a photo, mention it in the description — we'll reply with where to send it.

Helpful: a photo of the gate, a screenshot of an email, a photo of the car. Don't share personal ID documents — if we need them, we'll ask separately.

Contact email *

We'll reply here within two business days. Use the same email as your ParkBlue account so we can find your details.

Phone(optional)

Add it if reaching you by phone works better than email.

Reply language

We reply within two business days (Mon–Fri, 9:00–17:00). Urgent situations with an active booking — via the app.

Prefer another way?

In the app

Profile → Help & support → Open a new request

We pre-fill your account details — faster resolution.

Urgent (active booking)

Booking detail → “Something is wrong”

We respond as fast as we can, not on the usual SLA.

Foreign card / international payment issue

Reach out to your bank first — international cards sometimes block unfamiliar merchants. If the charge still fails, check our FAQ on foreign card processing.

Open FAQ →